Return & Refund Policy

 

Overview

Our refund and return policy lasts for 30 days from the day you received your item(s). If 30 days have passed, we cannot offer you a refund or exchange. You can directly contact product manufacturer or their authorized third parties for warranty services.

To be eligible for a return, the item must be returned with, if any, all the accessories and other components, original box, manuals, which were shipped within the box.

 

Ways to File a Return Request

 

1. Returns options are enabled on your customer account where you can initiate a return request for items within return window.

2. Email to: neservice@sennow.com to request a return.

3. Call +1-626-670-1733 to request a return.

 

Return to Address:

Return address will be provided after request is filed and approved by us.

 

Returns & Refunds

Please note:

We reserve the right to disqualify you from returns or exchanges if the subsequent item(s) are the same as a previous order.

Our policy does not cover damage resulting from unique, accidental, or random damage that is the result of your use or wear and tear of a product.

Refund Amount and Responsibilities.

For Non-defective Return:

We accept refund RMA requests within 30 days after package delivered for non-defective returns. Full refund will be issues if packages are unopened or with freight charge paid. We may apply an up-to 15% restocking fee on opened non-defective returns or unopened free shipping orders. Return freight will be paid by customers for non-defective returns.

For Defective Returns:

We accept refund or replacement RMA requests for defective units. Full refund or replacement will be issued once packages are returned to our return address as per the RMA instructions on the RMA email received with return shipping label. For defective unit we will accept return requests initiated within 30 days after actual delivery date. We will provide pre-paid return shipping label for defective returns. Once we receive and inspect your returned item, we will send you an email notifying you of the approval or rejection of your refund. If approved, the refund will be routed back to your original method of payment.

 

Returns & Refunds

 

Return and Refund Process Time

We will review and process your refund or exchange request within 2 business days. Results will be determiend by if product received complies with our return policy above.

Once refund is approved:

PayPal refunds may take up to 48 hours to process and appear in your account.
Credit Card refunds will take between 7-14 business days to appear in your account. 

Late or Missing Refunds

PayPal refunds may take up to 48 hours to process and appear in your account.
Credit card refunds will take between 7-14 business days to appear in your account. If you haven't received your refund, please check your PayPal account or bank account and contact your credit card company and bank. If you still haven't received your refund, please contact us at neservice@sennow.com. 

 

 

Exchanges

If you would like to replace an item for personal reasons, please note the following rules:

If the value of the exchanged item(s) is higher than the original item(s), you will need to pay the difference in price.

If the value of the exchanged item(s) is less than the value of the original item(s), there will be relevant refunds.

Cancellation Policy

you can cancel the order if order status is “unfulfilled”, we accept order cancellations before product being actually shipped. If the order is successfully canceled before being fulfilled, you will get a full refund. However, If the product has already been shipped out by the time we receive your cancellation request, we may unfortunately be unable to cancel the order. If products is no longer needed, you can request a return after package being delivered following steps mentioned in this policy.

Items will be sent into shipping carrier 48 hours after we receive payment. Therefore, any cancellations attentions made after 48 hours will incur a $50 processing fee. 

Shipping Returns

To return your product, please contact us at neservice@sennow.com for return authorization. You may be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable. If you are returning an item from outside the United States, the cost of the original shipping will be deducted from your refund.

Please use a trackable shipping service when returning an item, as we do not process returns without a tracking number.

 

For Any Questions please contact:

E-mail：neservice@sennow.com

Phone: +1-626-670-1733 (Monday – Friday 9am to 5pm Pacific Time)