About Shipping
SHIPPING & DELIVERY POLICY
Last updated July 1, 2024
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Open to Market: USA
We are not able to provide services for countries or regions not listed above.
In-Store Pickup:
In-store pickup is available for Tangible Products in stock at our USA warehouse. Pickups are available Monday - Friday 9am - 3pm PT. Order info and necessary verifications are required upon picking up.
Below Shipping options offered for products we have stock.
Shipping:
Economy: 5 to 8 business days - Free Shipping
Standard: 3 to 4 business days - $40 per order, flat rate.
Shipping Provider:
Economy: USPS
Standard: UPS
All times and dates given for delivery of the products are given in good faith but are estimates only. Orders only can be shipped to the states of United States from below list.
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Currently we only ship to USA states listed above.
Order Processing Days
We would need up to 2 business days to process and fulfill your order. During processing time, we may not be able to provide you order tracking information.
Order Cancelation
you can request to cancel the order by sending an email to neservice@sennow.com. If order is placed within 1 day (excluding weekends and statutory holidays) Full refund would be issued. If order was placed more than 1 day ago, we will attempt to recall the parcel from our shipping carrier. If recall attempt failed, please keep the package(s) unopened and return it for refund after package is delivered.
Taxes & Duties
We collect sales taxes on products ship to the USA addresses. Therefore, taxes would need to be charged when placing the orders. If needed, these charges must be paid by the customer before shipping. If the customer refuses to pay taxes, the order won’t be successfully charged and shipped.
HOW TO TRACK MY ORDERS?
Tracking information will be uploaded to customer accounts immediately when order is shipped. Order tracking info will be available by logging into customer accounts. Meanwhile, an email with tracking info would be automatically sent to your registered email address once order being shipped.
Please allow 48 hours (excluding weekends and holidays) processing time for orders to be processed and shipped. For more tracking related questions, please contact us by sending us an email or giving us a call.
E-mail：neservice@sennow.com
Phone: +1-626-670-1733 (Monday – Friday 9am to 5pm Pacific Time)
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery. You are allowed to cancel or refund order in full amount if your order is delayed.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Phone: +1-626-670-1733
Email: neservice@sennow.com